Refund Policy

1. Refund Eligibility:
   • Refunds may be issued under the following circumstances:
     • The service purchased was not delivered or completed as described.
     • There are significant issues or defects with the service that cannot be resolved.
     • The client cancels the service within the designated cancellation period as specified in our Terms of Service.
2. Refund Request Process:
   • To request a refund, clients must contact us at contact@wilishop.com within 7 days of the service delivery or cancellation date, whichever is applicable.
   • The refund request should include the client’s name, order number, description of the issue or reason for the refund, and any relevant supporting documentation.
3. Refund Assessment:
   • Upon receiving a refund request, we will review the request and assess its eligibility based on our Refund Policy and Terms of Service.
   • We may request additional information or clarification from the client to facilitate the refund process.
4. Refund Approval:
   • If the refund request is approved, we will process the refund within 7 days of approval.
   • Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
5. Non-Refundable Items:
   • Certain services or fees may be non-refundable, as specified in our Terms of Service or service agreements.
   • Any third-party fees or charges incurred during the service delivery process are non-refundable.
6. Cancellation Policy:
   • Clients may cancel a service within the designated cancellation period as outlined in our Terms of Service.
   • Cancellation requests received after the cancellation period may not be eligible for a refund, except in cases of extenuating circumstances as determined by wilishop.com.
7. Contact Us:
   • If you have any questions or concerns regarding our Refund Policy or need to request a refund, please contact us at contact@wilishop.com. Our team is here to assist you and ensure a fair and transparent refund process.

Please review our Terms of Service for additional information on refunds, cancellations, and client responsibilities.